Application Support

Maintaining the system that supports the user community is an essential aspect of this role, allowing the successful cultivation of financial support from AU and AUM alumni and friends. To continue to improve the effectiveness of the system and its use, IMS information technology specialists stay abreast of the industry through training, conferences, and publications.

Under Application Services are two functions: program-development and user support. Programmers create new reports and other enhancements as requested by users, working closely with the users to generate the technical specifications to address the business needs. Once the specifications are completed, the programmers generate the code and test the results. Final testing and verficaiton must be performed by the requestor prior to the transfer of the work product to production. The user-support group is charged with overseeing upgrades to Advance®, providing training, producing documentation, and evaluating and building processes to improve the services. This team also analyzes pending reports to determine whether a modification might meet multiple needs, thereby increasing the efficiency of the operation. All requests for the utilization of IMS resources are brought before a priority committee, with represetation from client areas and from IMS, to set the order in which the IMS team is to handle the work. This coordinated approach ensures that the tehnical personnel focus on those components of the support that have the greatest impact to the business of the stakeholders.

Department Staff

Tommy Bartlett
IT Manager
Phone: (334) 844-1114
Email:

Philip Cregg
IT Specialist
Phone: (334) 844-2886
Email:

Jana Ingram
IT Specialist
Phone: (334) 844-0199
Email:

Michele Waters
IT Specialist
Phone: (334) 844-7024
Email:

Cynthia Oliver
IT Specialist
Phone: (334) 844-1118
Email:

Ann Galbreath
IT Specialist (TES)
Phone: (334) 663-2228
Email:

Vacant
IT Specialist
Phone: (334) 844-1116
Email:

Vacant
IT Specialist
Phone: (334) 844-1263
Email:

Vacant
IT Specialist
Phone: (334) 844-1115
Email:


Last Updated: July 27, 2017